Contact Us
We’re here to help.
If you have a question about your order, shipping, returns, payment, or one of our jewelry collections, please contact the Eliane Haus support team.
Customer Support
Email:
When contacting us about an existing order, please include:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos, if your item arrived damaged, defective, or incorrect
Providing this information helps us review your request more efficiently.
Order & Shipping Questions
For questions about:
- Order status
- Tracking information
- Delivery delays
- Incorrect shipping information
- Missing packages
Please email:
If your order has already shipped, please include your order number and tracking information if available.
Returns & Refunds
If you would like to request a return or refund, please contact us before sending any item back.
Email:
Please include your order number and the item you would like to return.
For full details, please review our Shipping & Returns Policy.
Damaged, Defective or Incorrect Items
If something is not right with your order, please contact us as soon as reasonably possible.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging where relevant
We will review the information and help determine the appropriate next step.
Payment Questions
For questions regarding:
- Payment issues
- Duplicate or pending charges
- Refund status
- Billing questions
Contact:
For your security, please do not send complete credit or debit card numbers by email.
Before Contacting Us
You may find the answer you need on one of these pages:
Shipping & Returns — delivery, tracking, returns and refunds
Payment Methods — payment and billing information
Privacy Policy — how personal information is handled
Terms & Conditions — website and purchase terms
A Note About Returns
Please do not send returns to the address printed on your original package unless our customer support team specifically instructs you to do so.
Contact us first so we can provide the correct return instructions.
Contact Eliane Haus
Eliane Haus
Customer Support:
Support@ElianeHaus.com
We’ll do our best to review your message and help with your request as quickly as possible.