General terms and conditions
These Terms and Conditions govern your use of the Eliane Haus website and your purchase of products from Eliane Haus.
By accessing our website or placing an order, you agree to these Terms and Conditions together with our:
- Privacy Policy
- Shipping & Returns Policy
- Payment Methods Policy
- Other policies displayed on our website
Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded under applicable law.
1. About Eliane Haus
Eliane Haus operates this ecommerce website and offers jewelry, accessories, and related products for sale.
References to “Eliane Haus,” “we,” “us,” and “our” refer to the merchant operating the Eliane Hausstore.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding transaction in your jurisdiction, or
- You are using the website with appropriate authorization
3. Product Information
We make reasonable efforts to display product information accurately.
This may include:
- Product descriptions
- Photographs
- Colors
- Dimensions
- Product details
- Quantity information
- Packaging information
However, some variations may occur.
For example:
- Colors may appear differently depending on your screen or device
- Decorative stones may vary slightly in color or appearance
- Packaging may change from time to time
- Minor differences that do not materially change the product may occur
Where a product contains turquoise-colored decorative stones, it should not be understood to contain natural mined turquoise unless the product description specifically states otherwise.
4. Prices
Prices are displayed in the currency shown on the website.
Prices may change from time to time.
Discounts, promotions, bundle offers, and product availability may also change.
Any applicable shipping charges, taxes, or other fees will be displayed where required before checkout is completed.
5. Orders
Submitting an order does not necessarily mean the order has been accepted.
We may decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- A pricing error has occurred
- Product information contains an obvious error
- Payment cannot be authorized
- Fraud or unauthorized activity is suspected
- An order violates these Terms
- An order cannot reasonably be fulfilled
If we cancel an order after payment has been collected, the applicable amount will be refunded.
6. Bundle Pricing and Promotions
Some products may be offered with:
- Quantity discounts
- Bundle pricing
- Promotional pricing
- Multi-set offers
- Limited-time discounts
Discounts apply according to the terms displayed when the order is placed.
Promotions may not be combined unless expressly stated otherwise.
If part of a discounted bundle is returned, the amount refunded may be recalculated based on the products retained and the discount conditions, where permitted by applicable law.
7. Payment
Payment must be successfully authorized before an order is fulfilled.
Available payment methods are shown during checkout.
Payments may be processed by third-party payment providers and may be subject to their own:
- Terms
- Security checks
- Fraud screening
- Verification procedures
- Privacy policies
8. Shipping
Shipping is governed by our Shipping & Returns Policy.
Delivery dates are estimates unless expressly guaranteed.
We are not responsible for delays caused solely by circumstances outside our reasonable control, subject to rights available under applicable law.
9. Returns and Refunds
Eligible returns and refunds are governed by our Shipping & Returns Policy.
Nothing in our policies excludes mandatory consumer rights that apply under relevant law.
10. Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to Eliane Haus.
This may include:
- Branding
- Logos
- Website text
- Graphics
- Product descriptions
- Design elements
- Original photographs
- Original website materials
These materials may be protected by copyright, trademark, and other applicable intellectual property laws.
You may use this website for personal and non-commercial shopping purposes.
You may not reproduce, distribute, commercially exploit, copy, or misuse protected website content without appropriate authorization.
11. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website security
- Attempt unauthorized access
- Introduce malware or harmful code
- Disrupt website functionality
- Misuse automated systems
- Submit false purchase information
- Commit fraud
- Violate intellectual property rights
- Violate the legal rights of others
12. Third-Party Services
Our website may use or link to services operated by third parties, including:
- Payment providers
- Shipping companies
- Ecommerce technology providers
- Analytics providers
- Advertising services
- Social media platforms
Eliane Haus is not responsible for third-party websites or services that we do not control.
Your use of those services may be subject to separate terms and privacy policies.
13. Website Availability
We may modify, suspend, update, or discontinue parts of the website from time to time.
We do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Free from temporary technical issues
14. Product and Website Disclaimer
To the extent permitted by law, products and website services are provided subject to the descriptions and warranties expressly stated on the website.
We do not provide additional warranties beyond those required by applicable law or expressly offered by Eliane Haus.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Eliane Haus will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or our products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by:
- Your unlawful use of the website
- Fraudulent activity
- A material violation of these Terms
- Violation of another party's legal rights
17. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be posted on this page with an updated revision date.
Where required by law, material changes may be communicated separately.
18. Governing Law
These Terms are governed by the laws of:
This does not limit mandatory consumer rights available under the laws applicable where you live.
19. Contact Information
For questions about these Terms and Conditions, contact:
Eliane Haus
Email: Support@ElianeHaus.com