Shipping & Returns
We want shopping with Eliane Haus to be simple and straightforward.
Below you will find information regarding order processing, shipping, tracking, returns, exchanges, and refunds.
Shipping
Order Processing
Orders are prepared for shipment after payment has been successfully confirmed.
Processing times may vary during:
- Weekends
- Holidays
- Product launches
- Promotional periods
- Periods of unusually high order volume
Once your order has shipped, tracking information will be provided when available.
Free Shipping
Orders of $49 or more qualify for free standard shipping where eligible.
Available shipping methods and any applicable charges will be displayed during checkout.
Delivery Estimates
Delivery times may vary depending on:
- Destination
- Shipping method
- Carrier processing
- Customs procedures where applicable
- Weather conditions
- Transportation disruptions
- Seasonal shipping volume
Estimated delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Order Tracking
When tracking is available, you will receive a tracking number or tracking link after your order has shipped.
Please allow some time for the carrier's tracking system to update after the package enters transit.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us as soon as possible:
We will attempt to update the address before shipment whenever possible.
However, we cannot guarantee that an address can be changed once order processing or fulfillment has begun.
Customers may be responsible for additional costs caused by an incorrect or incomplete address provided at checkout.
Lost or Delayed Packages
If tracking has not updated for an extended period or you believe your package may be lost, contact us at:
We will review the shipment and work with the shipping carrier when appropriate.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Check your mailbox or parcel locker.
- Ask members of your household.
- Ask nearby neighbors where appropriate.
- Allow a short period of time, as some carriers may update tracking shortly before final delivery.
- Contact the shipping carrier if necessary.
If you still cannot locate your package, contact:
We will review the situation and help determine the available next steps.
30-Day Returns
We want you to feel confident about your Eliane Haus purchase.
Eligible products may be returned within 30 days of delivery.
To qualify for a return, merchandise should generally be:
- Unworn
- Unused
- In original condition
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase
For hygiene reasons, earrings that have been worn may not be eligible for return except where required by law or where the item arrived damaged, defective, or incorrect.
Free Returns
Eligible returns covered by our 30-Day Free Returns policy will receive return instructions from our customer service team.
Please contact us before sending merchandise back.
This allows us to properly identify your return and provide the correct return instructions.
Do not send merchandise to the address shown on the original package unless our support team specifically instructs you to do so.
How to Start a Return
Email:
Please include:
- Your order number
- The email address used for your order
- The product you wish to return
- The reason for your return
- Photographs if the product is damaged, defective, or incorrect
Our team will provide return instructions.
Bundles and Multi-Set Orders
If a product was purchased as part of a bundle, promotional package, quantity discount, or multi-set offer, the refund amount may depend on which products are returned.
If returning part of a bundle causes the remaining products to no longer qualify for the original discount, the refund may be recalculated based on the price of the products retained, where permitted by applicable law.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Email:
Please include clear photographs of the product and your order number.
We will review the issue and provide an appropriate resolution.
Refunds
After an eligible return has been received and inspected, approved refunds will generally be issued to the original payment method.
Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
Original expedited shipping fees, where applicable, may be non-refundable except where required by law or where the return resulted from our error.
Exchanges
If an exchange is available for your product, contact:
Exchange availability may depend on current inventory.
Final Sale Items
Products clearly identified as final sale or non-returnable before purchase may not be eligible for return, except where required by applicable law.
Questions About Your Order?
Contact us at:
Please include your order number whenever possible.