Payment methods
Shopping at Eliane Haus is designed to be simple and secure.
The payment methods currently available for your order will be displayed during checkout.
Accepted Payment Methods
Depending on your location and the payment options currently enabled on our store, checkout may support major credit cards, debit cards, and selected digital payment methods.
Only the payment methods displayed during checkout are currently available for your order.
This ensures that the payment options you see reflect the latest methods supported by our store and payment providers.
Secure Checkout
Payments are processed through secure third-party payment providers.
Eliane Haus does not generally receive or store your complete credit or debit card number.
Payment providers may use security measures such as:
- Encryption
- Fraud screening
- Transaction monitoring
- Identity verification
- Additional authentication
These measures are intended to help protect online transactions.
When Will I Be Charged?
Depending on the payment method and payment provider used, your payment may be authorized or charged when your order is placed.
Orders will not normally be prepared for shipment until payment has been successfully authorized.
Why Was My Payment Declined?
A payment may be declined for several reasons.
Possible reasons include:
- Incorrect card information
- Billing address mismatch
- Incorrect security code
- Insufficient funds
- An expired card
- Bank security restrictions
- Online transaction restrictions
- International transaction restrictions
- Payment provider fraud screening
If your payment is declined, first check that your payment details are correct.
You may also contact your bank or payment provider for additional information.
If available, you may try another payment method displayed during checkout.
Payment Verification
For security purposes, some transactions may require additional verification.
In some cases, Eliane Haus or our payment provider may request additional information before an order can be fulfilled.
This helps protect customers and reduce unauthorized transactions.
Currency
Orders are charged in the currency displayed during checkout.
If your bank account or payment method uses another currency, your bank, card issuer, or payment provider may apply:
- Its own currency conversion rate
- Foreign transaction fees
- Other processing fees
Eliane Haus does not control fees charged independently by banks or payment providers.
Payment Authorization
A temporary authorization may appear on your payment account when an order is placed.
Depending on your bank or payment provider, this authorization may appear before the transaction is fully completed.
If an order is cancelled, your bank may require several business days to release or remove an authorization hold.
Refunds
Approved refunds are generally returned to the original payment method used for the purchase.
Once Eliane Haus issues a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
For more information regarding returns and refunds, please review our:
Shipping & Returns Policy
Payment Security
To help protect transactions, our payment providers may evaluate information such as:
- Billing information
- Device information
- Transaction history
- Payment verification results
- Fraud indicators
In some circumstances, an order may be delayed or cancelled if additional verification is required.
Duplicate or Pending Charges
If you see what appears to be a duplicate or pending transaction, it may be a temporary authorization rather than a completed charge.
Bank processing times vary.
If you believe you were charged incorrectly, contact us at:
Please include your order number and relevant transaction details.
Do not send complete credit card numbers by email.
Payment Questions
If you have questions about payment, billing, or a transaction, contact:
Please include your order number whenever possible.