Privacy policy
Last Updated: September 2026
Eliane Haus respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with Eliane Haus, how we may use that information, and the choices available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Contact Information
We may collect information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Other contact information you provide
Order Information
We may collect information relating to:
- Products purchased
- Order value
- Shipping information
- Delivery status
- Returns
- Refunds
- Customer service inquiries
Payment Information
Payments are processed through third-party payment providers.
We generally do not directly store complete credit or debit card numbers.
Payment providers may collect information necessary to process, verify, and secure your transaction.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring websites
- Approximate location derived from IP address
- Website interactions
- Cookie identifiers
- Similar technical information
Communications
If you contact Eliane Haus, we may retain information contained in your message, along with our response.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Deliver products
- Provide tracking information
- Process returns and refunds
- Communicate with you about your order
- Provide customer support
- Detect and prevent fraud
- Protect our website and customers
- Improve our website, products, and services
- Understand website usage
- Personalize the shopping experience
- Measure advertising effectiveness
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Remember customer preferences
- Understand website traffic
- Analyze website performance
- Measure advertising effectiveness
- Provide more relevant advertising where permitted
- Improve the customer experience
You may be able to manage cookies through your browser settings or through cookie preference tools available on our website.
Disabling certain cookies may affect website functionality.
4. How We Share Information
We may share information with service providers that help us operate our business.
These may include:
- SHOPLINE and ecommerce service providers
- Payment processors
- Shipping and logistics companies
- Customer service providers
- Fraud prevention providers
- Website hosting providers
- Technology providers
- Analytics providers
- Advertising and marketing partners
- Professional advisers
- Legal and compliance service providers
These parties may process information only as permitted by applicable law and according to their agreements with us.
We may also disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to legal process
- Enforce our rights
- Prevent fraud
- Protect customers
- Protect our business or website
5. Sale or Sharing of Personal Information
Eliane Haus does not sell personal information for money.
However, depending on applicable privacy laws, certain disclosures to advertising or analytics providers may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.
Where applicable, you may have the right to opt out of certain activities.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we hold about you
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Data portability where applicable
- Restriction of certain processing
- Withdrawal of consent where applicable
- Opt-out of certain targeted advertising
- Opt-out of certain sale or sharing activities
These rights may be subject to applicable laws and exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
7. Marketing Communications
If you receive promotional emails from Eliane Haus, you may unsubscribe at any time by using the unsubscribe link provided in the email.
You may still receive non-promotional communications related to:
- Orders
- Payments
- Shipping
- Returns
- Refunds
- Customer service
- Account security
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Fulfilling orders
- Providing customer service
- Maintaining business records
- Maintaining tax and accounting records
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Complying with legal obligations
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure.
10. International Processing
Some of our service providers may process information in countries other than the country where you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
11. Children's Privacy
Our website is intended for a general adult audience and is not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Eliane Haus is not responsible for the privacy practices, security, content, or policies of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our services
- Technology
- Legal requirements
- Privacy practices
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For questions regarding this Privacy Policy or your personal information, contact:
Eliane Haus
Email: Support@ElianeHaus.com