Return policy
"Return policy for USA"
Customers have the right to return products within 30 days of receiving their order.
Our returns process is simple. If you are not satisfied with your order, have received the wrong product or if the product is faulty or unsuitable, please contact our customer service team by email at support@forginghands.com. Our team will be on hand to assist you with returning the product and issuing a refund.
Return shipping costs:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return labels: Digital return labels can be requested by sending an email to support@forginghands.com.
Refunds: Upon receipt and inspection of your return, you will receive a refund within 5 days via the payment method used when placing the order.
Important: Only products in new condition are eligible for return. We reserve the right to refuse returns if they show signs of use.
"New": This refers to products in unopened original packaging and items that have not been used.
If you are not satisfied with your order for any reason, please contact us.
Cancel your order:
You have 30 minutes to cancel your order. After this period, we can no longer cancel the order. To cancel, send an e-mail to lara@laragreenjewelry.com within the first 30 minutes.
What to do if you receive a damaged item:
If you have received a damaged item, don't worry. Our customer service will help you with the return and replacement. Contact us at support@forginghands.com.
What to do if you have received the wrong item:
If you have received incorrect items, please contact our customer service team for assistance with return shipping and exchange at support@forginghands.com.
Exchange Policy:
We do not offer a direct exchange service. Contact us at support@forginghands.com for assistance with your return and to place a new order.
For further questions about our returns process, please visit our FAQ page or contact us at support@forginghands.com.
Business details
E-mail: support@forginghands.com
Opening Hours:
Monday to Friday: 12:00 - 18:00
Saturday and Sunday: 13:00 - 17:00
Estimated response time (30 minutes - 24 hours)
"We ensure compliance with all applicable laws regarding returns and refunds." "We reserve the right to change our returns and refunds policy at any time to comply with applicable legal requirements."